Shipping & Returns

Shipping, Returns & Warranty Policy

At Southshore Fine Linens, we are committed to providing high-quality bedding, exceptional value, and a seamless shopping experience. Please review our shipping, return, and warranty policies below before placing your order.

Shipping Policy

Domestic Shipping (United States)

We offer FREE standard ground shipping on all orders over $150 within the contiguous United States (the lower 48 states).

Orders over $150: Free standard ground shipping.
Orders under $150: A flat-rate shipping fee applies and will be displayed at checkout.
Standard Ground Shipping: Estimated delivery within 5–8 business days.
Priority Shipping: Customers may upgrade to expedited shipping, with an estimated delivery time of 2–5 business days, for an additional fee.

Priority shipping charges are calculated on a per-item basis and displayed at checkout.

If no shipping upgrade is selected, your order will automatically ship via standard ground shipping. Estimated delivery within 5–8 business days.

All orders ship from our facilities in Las Vegas, Nevada.

Order Processing & Handling

We work hard to process and ship your orders as quickly as possible.

Please allow approximately one business day for order processing.
Orders placed after 8:00 AM Pacific Time will generally ship the following business day.
Some orders may require up to 48 hours of processing time if inventory must be transferred between warehouse locations.
Orders placed on Fridays, weekends, or holidays will generally ship the next business day.

Please Note: Shipping estimates are not guaranteed delivery dates. Carrier delays, weather conditions, holidays, and other circumstances beyond our control may affect delivery times. Expedited shipping does not guarantee weekend or holiday delivery.

Lost, Stolen, or Damaged Packages

If your shipment is lost, stolen, damaged in transit, or otherwise experiences a delivery issue, please submit a claim through our Claims Portal.

Orders with Checkout+ Protection

If you purchased Checkout+ at checkout, your order includes package protection. Upon approval of your claim, you are eligible for a refund or a same-item replacement at no additional cost.

Orders Without Checkout+ Protection

If Checkout+ was not purchased, we will make reasonable efforts to assist with shipping-related issues. However, resolution may depend on the carrier's investigation, claims process, and applicable policies.

Checkout+ protection must be purchased at checkout and cannot be added after an order has been placed.

International Shipping

We currently offer international shipping exclusively to Canada.

Customers shipping to Canada must select the appropriate international shipping option at checkout.
International shipping charges are calculated on a per-item basis and displayed during checkout.
Orders placed without the appropriate Canadian shipping option may be canceled.
Shipping charges do not include customs duties, import taxes, brokerage fees, or other charges that Canadian customs authorities or carriers may assess.
Customers are responsible for any applicable import duties, taxes, and customs-related fees.

We recommend reviewing applicable Canadian import regulations before placing your order.

All international sales are final. Returns are not accepted on orders shipped outside the United States.

Shipping & Order Restrictions

Southshore Fine Linens reserves the right, subject to applicable law, to cancel or decline orders, limit purchase quantities, modify or discontinue promotions without prior notice, and cancel orders due to inventory shortages, pricing errors, or other operational circumstances.

Product availability is not guaranteed, and certain items may become unavailable after an order is placed.

For additional information, please review our Terms and Conditions.

Return & Refund Policy

Your satisfaction matters to us. If you are not completely satisfied with your purchase, we accept eligible returns within 30 days of delivery.

The 30-day return period begins on the date your package is marked as delivered according to the shipping carrier's tracking information.

How to Start a Return

To initiate a return, please visit our secure Returns Portal.

Follow the instructions to submit your return request and obtain the appropriate return shipping information.

Checkout+ — Return Shipping & Package Protection

Checkout+ is an optional service available during checkout that provides additional convenience and protection for your purchase.

Checkout+ includes:

1. Free Return Shipping

If you decide to return an eligible item for a refund, Checkout+ covers the cost of your return shipping label.

2. Package Protection

If your package is lost, stolen, or damaged during transit, you may submit a claim through our Claims Portal. Upon claim approval, you may receive a refund or a same-item replacement at no additional cost.

Important Checkout+ Terms:

Checkout+ must be purchased at the time of checkout.
Checkout+ cannot be canceled or refunded after purchase.
Checkout+ fees are excluded from any merchandise refund.
Coverage cannot be added retroactively after an order has been placed.
Claims and returns remain subject to applicable eligibility requirements and approval.

Return Shipping Costs

Orders with Checkout+: Return shipping is covered for eligible returns, with no additional return label charge.

Orders without Checkout+: Customers are responsible for return shipping costs.

Refunds

Approved returns will be refunded to the original payment method.

Please keep the following in mind:

Original outbound shipping charges are non-refundable.
Priority and expedited shipping fees are non-refundable.
Checkout+ protection fees are non-refundable.
Return shipping costs are the customer's responsibility unless Checkout+ was purchased.

The time required for your refund to appear in your account may vary depending on your bank or payment provider.

International Returns

We do not accept returns on orders shipped outside the United States, including Canada.

All international orders are considered final sales.

Manufacturer's Warranty

At Southshore Fine Linens, we take pride in the quality, craftsmanship, and durability of our bedding products.

Select products include a limited manufacturer's warranty covering qualifying defects in materials or workmanship under normal household use and proper care.

Warranty coverage varies depending on the product purchased.

90-Day Limited Manufacturer's Warranty

Select Southshore Fine Linens products include a 90-day limited manufacturer's warranty, beginning on the original delivery date.

This warranty applies to eligible products, including select:

90 GSM microfiber products
100 GSM microfiber products
Cotton bedding products

The warranty covers qualifying manufacturing defects in materials or workmanship.

1-Year Limited Manufacturer's Warranty

Select premium Southshore Fine Linens products, including eligible 110 GSM microfiber products, qualify for an extended one-year limited manufacturer's warranty.

Product registration is required to activate the one-year warranty.

The warranty covers qualifying manufacturing defects in materials or workmanship under normal use and proper care.

Warranty Exclusions

Our limited manufacturer's warranties do not cover:

Normal wear and tear resulting from regular use.
Stains, discoloration, fading, or damage occurring during use.
Damage caused by improper washing, drying, or failure to follow product care instructions.
Damage caused by chlorine bleach, harsh chemicals, or improper cleaning products.
Misuse, abuse, neglect, or improper maintenance.
Alterations, modifications, or repairs performed by unauthorized parties.
Products purchased from unauthorized sellers or distributors.
Products purchased in used, refurbished, or other than new condition.

Closeout and clearance items are not eligible for manufacturer's warranty coverage.

Warranty coverage applies only to eligible, authentic Southshore Fine Linens products and is subject to the applicable warranty terms.

Product Care Instructions

Proper care helps preserve the softness, appearance, and longevity of your Southshore Fine Linens bedding.

For the best results, we recommend the following:

Wash Before First Use: Always pre-wash your bedding before using it for the first time.
Follow the Care Label: Refer to the specific washing and drying instructions attached to your product.
Wash with Similar Colors: Separate light and dark colors to minimize color transfer.
Avoid Overloading: Do not overload your washing machine or dryer, as this can affect cleaning performance and cause unnecessary fabric wear.
Use Mild Detergent: Choose a gentle liquid detergent suitable for bedding fabrics.
Avoid Chlorine Bleach: Do not use chlorine bleach or harsh chemicals that may weaken or damage fabric fibers.
Use Low Heat: Line drying is preferred whenever practical. If machine drying, tumble dry on a low heat setting. Avoid high heat.
Be Mindful of Personal Care Products: Certain lotions, cosmetics, hair treatments, and skincare products may cause discoloration or fabric deterioration over time.
Store Properly: Keep clean, dry bedding in a cool, dry location away from excessive moisture and direct sunlight.

Following these recommendations will help maintain the comfort, appearance, and performance of your bedding for years to come.

Need Assistance? We're Here to Help!

We value your trust and appreciate the opportunity to be part of your home.

If you have questions about shipping, returns, package protection, product warranties, or caring for your bedding, our customer service team is happy to assist.

Southshore Fine Linens Customer Support

Phone: (702) 463-1475

Email: southshorefinelinens@gmail.com

Returns & Claims: Visit Our Returns Portal

Thank you for choosing Southshore Fine Linens — where comfort, quality, and value come together.