Shipping & Returns

Shipping Policy

Southshore Fine Linens offers complimentary domestic ground shipping on all orders within the United States. US Customers have the option to upgrade their order to 2 to 5 day priority shipping for an additional fee. Priority shipping is charged on a per item basis. Please see the checkout page for the charges. If no option is selected, the default setting is ground shipping which can take 5 to 8 business days to get to the customers. All orders are shipped from our Las Vegas, Nevada location.

Please allow one day for processing. Orders placed after 8AM will usually ship the next business day but can take up to 48 hours if we need to transfer a product from one warehouse to another. Orders placed on Fridays, holidays or on weekends will be shipped the following business day. It is not guaranteed that expedited shipments will be delivered on holidays or weekend. This is something that is not in our control

Lost, Stolen, or Damaged Packages

If there is an issue with your shipment, or your package is lost, stolen, or damaged in transit, please submit a claim through our Claims Portal HERE. 

If you purchased Checkout+ at checkout, your order is protected — upon claim approval, you are guaranteed a refund or a same-item replacement at no extra cost. If Checkout+ was not selected at checkout, we will do our best to assist, but resolution is subject to the carrier's claims process. Coverage cannot be added to an order after it has been placed.

International Shipping

Currently we only ship to Canada outside of the United States. Customers need to select Canada shipping options during checkout otherwise sales will be cancelled. Canada shipping is based on per item up charge. Our shipping rates for Canada do not include any additional customs duty charged that might be charged by the Canadian Customs.

Please check your local laws. Returns are not accepted on international orders.

Southshore Fine Linens reserves the right to cancel any sale, terminate a promotion without notice, deny the sale or limit the number of items purchased a single customer or guarantee that all items on sale at the site are in stock all the time. For more information, please see our Terms and Conditions page.

Return Policy

If you are unsatisfied with your purchase in any way, we will gladly accept the return within 30 days of the date of delivery (as shown on the tracking number). Delivery is defined as the date the shipment was marked delivered by the carrier's tracking number.

To start your return, please visit our Returns Portal HERE 

Checkout+

Checkout+ is an optional add-on available at checkout that provides both free return shipping and package protection for your order.

- Free Return Shipping: If you need to return an item for a refund, your return shipping label is covered at no additional cost.
- Package Protection: If your package is lost, stolen, or damaged in transit, you can submit a claim through our returns portal, and upon approval, receive a same-item replacement at no extra cost.
- Checkout+ cannot be cancelled or refunded after purchase and will not be included in refund amounts.
- Coverage cannot be added to an order after it has been placed.

Return Shipping & Refunds

If Checkout+ was purchased at checkout, your return shipping label is covered. If Checkout+ was not selected, you are responsible for the cost of return shipping.

Returns are refunded in the original payment form. Please note that outbound shipping fees are non-refundable and will not be included in your refund. Expedited shipping fee charges cannot be refunded.

International Returns

At this time, we do not accept returns on international orders. All sales shipped outside the United States are final.

If you have any additional questions, we are happy to help. You can reach our customer service team by calling (702)463-1475 or emailing southshorefinelinens@gmail.com.

90 Day Manufacturer Warranties

We stand behind the quality of our products which is why we offer the most generous warranties. Your purchase of an authentic Southshore Fine Linens product comes with 90 Day Warranty from the date of delivery. This warranty covers any defects in the materials or workmanship. This warranty is only available for select products such as 90 GSM, 100GSM and Cotton.

It does not cover wear and tear, stains developed during use or improper washing or drying, misuse, abuse or improper maintenance, alterations or repairs by unauthorized parties or if this product was purchased from an unauthorized party or purchased not in NEW condition.

1 Year Manufacturer Warranties

We stand behind the quality of our products which is why we offer the most generous warranties. Your purchase of an authentic Southshore Fine Linens product comes with One Year Warranty from the date of delivery. This warranty covers any defects in the materials or workmanship. This warranty is only available in select products such as 110 GSM.

It does not cover wear and tear, stains developed during use or improper washing or drying, misuse, abuse or improper maintenance, alterations or repairs by unauthorized parties or if this product was purchased from an unauthorized party or purchased not in NEW condition.

Care Instructions

Always pre-wash your linens prior to first use. Follow instructions written on care labels. Wash with like colors, do not overload the washing machine or the dryer. Use a mild liquid detergent. Do not use Chlorine bleach. Ideally, line drying is preferred. Do not use high heat. Only tumble dry on low heat setting. Some lotions, hair and skin care products can damage fibers overtime. Store in cool and dry place.