Get in touch
We are here to help and answer any questions you might have. Our customer Service staff can be reached via email at firstname.lastname@example.org or phone at 702-463-1475 M-F 8:30AM - 4PM (Pacific Standard Time). If we receive your call or email outside of these hours, we will get back to you within the next business day. You can also fill out the form below and your message will reach our inbox.
Our list of Frequently Asked Questions is also provided below as additional help.
Below are the answers to the most common questions. If you have any additional questions, you can either call us or email us.
Please contact customer service by calling (702) 463-1475 or emailing email@example.com and we will be happy to answer any additional questions you might have.
We are open M-F 8:30AM – 4:30PM. If you reach us outside of these workhours, we will get back to you next day as soon as we can.
WHERE DO YOU SHIP FROM?
All products are shipped out of our warehouse in Las Vegas, Nevada. We ship all items within one business day.
HAS MY PRODUCT SHIPPED?
We ship all orders within ONE business day. An email goes out as soon as order is shipped. please check your spam folder if you dont see the email. You can also login, and look up the updated status of your order. If you are not able to find tracking, please feel free to contact us.
HOW MUCH TIME WILL IT TAKE FOR MY PRODUCT TO ARRIVE?
If you select free shipping option, we use Fedex Ground or Fedex Smart Post to ship items. Depending on how far you live from Las Vegas, It can take anywhere between 2 to 9 business days. We do offer expedited shipping as an added option. Expedited shipping usually takes 2 – 4 business days. Please allow one day for processing. Orders placed after 8AM will usually ship the next business day but can take up to 48 hours if we need to transfer a product from one warehouse to another. Orders placed on Fridays, holidays or on weekends will be shipped the following business day. It is not guaranteed that expedited shipments will be delivered on holidays or weekend. This is something that is not in our control
WHERE ARE THE PRODUCTS MADE?
At the time of writing this answer, all our cotton is made is Pakistan. Our Microfiber is made in China. We continue to expand our assortment
strategically. Currently we are negotiating production in Turkey, Peru, Morocco for a higher standard, hand-made experience for our customers.
DO YOU SHIP TO INTERNATIONAL DESTINATIONS?
Currently we only ship to Canada outside of the United States. Customers need to select Canada shipping options during checkout otherwise sales will be cancelled.
Canada shipping is based on per item up charge. Our shipping rates for Canada do not include any additional customs duty charged that might be charged by the Canadian Customs. Please refer to our shipping Policy for more details.
WHAT IS THE RETURN POLICY?
If you are unsatisfied with your purchase in anyway, we will gladly accept the return within 30 days of the date of delivery (as shown on the tracking number). Delivery is defined as the date the shipment was marked delivered by the carrier’s tracking number. Returns are fully refunded in the original payment form, minus any shipping and handling that may have been charged. Expediting shipping fee charges cannot be refunded. Please contact customer service by calling (702) 463-1475 or emailing firstname.lastname@example.org with your order number to process your return.
DO THE PRODUCTS SHRINK AFTER WASHING?
None of our microfiber products will shrink They will not fade either. Our cotton is made with pre-shrunk cotton – a process that happens at the factory. All pre-shrunk cotton can shrink slightly even after this process. This is natural and true for any cotton.
WHY DO ALL YOUR WASHING INSTRUCTIONS SAY DO NOT USE BLEACH?
Bleach can ruin the fibers overtime therefore our washing instructions don’t recommend it.
IS YOUR COTTON OEKO-TEX CERTIFIED?
Our cotton is either OEKO-TEX 100 Certified or OEKO MADE IN GREEN. Please see product pages to see which items are OEKO-TEX 100 and which ones are OEKO MADE IN GREEN
WHY ARE YOUR PRICES SO LOW? WHAT AM I MISSING?
We sell in large volumes and therefore our pricing from factories is much lower. We do not have any middlemen (agents) between us and factories. We can pass on those savings to our customers. We have a set margin, and we don’t feel like we need to charge more unnecessarily. When we were starting out, one of our main goals was to be in at least 50% of households in USA. This can only happen if we sell a quality product and an honest price.
WHY SHOULD I BUY FROM YOU?
We are a small family business in Las Vegas, Nevada. Try our large assortment of luxurious, fashion-forward, oversized bedding with a worry-free 30-day trial period,
generous product warranties and proactive customer friendly support. If there is an issue, we will resolve it for you. You should also google our name to see how many people use our products and leave honest and positive reviews.
WHY DON’T YOU WORK OVER THE WEEKENDS?
We are a small family business, and we and our employees feel weekends are for families and loved ones. We answer all emails and phone messages received after 4:30PM on Fridays as soon as we come back to work on Mondays.